International Studies Abroad ®est. 1987

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Academic Affairs and Records

Academic Affairs

Lisette Montoto, Ph.D. (Vice President, Academic Affairs)

Leading the Academic Affairs department at ISA, Lisette works with a team of educators with experience in curriculum development and innovative technology. She oversees all aspects of academic programming offered by ISA, including new program development, co-curricular learning, and outcomes assessment. Her field research related to cross-border higher education and experience as an instructor of college-level Spanish language provide a diverse background to international education administration.

Eric Mackintosh, Ph.D. (Associate Director, Academic Resources)

Eric's work focuses on developing academic resources utilized by faculty, advisors, and students; including the ISA Advisor Portal, learning objectives for ISA cultural activities and excursions, ISA webinars, the Academic Update Newsletter, and the academic components of our online orientations and Bridging Cultures Programs. Additionally, Eric analyzes programmatic data related to student outcomes (learning and satisfaction), and serves as a lead project manager for various internal and external initiatives such as our partnership with the New York Times in Education and maintenance of our web-based ISA Library. Prior to starting his career at ISA in 2012, Eric taught upper and lower division courses at Tulane University, where he received his M.A. and Ph.D. in Latin American Studies.

Elizabeth Erbeznik, Ph.D. (Curriculum Specialist)

With her eye on all things related to curriculum, Elizabeth works to ensure that ISA stakeholders have access to comprehensive course information in order to better facilitate curriculum integration between universities at home and abroad. On the post-program end, she monitors academic quality through attention to student's course evaluations. She is also the North American Liaison to EuroScholars, an undergraduate research consortium that offers students a rigorous and global research experience. Elizabeth has over a decade of classroom experience (from teaching English as a Peace Corps Volunteer in Madagascar to instructing college-level French language and literature) and hopes her work helps students find the courses that best fulfill their study abroad goals.

David Puente, Ph.D. (Regional Vice President, Academic Affairs and Global Mobility)

David joined the ISA team in 2003 after completing graduate study in English and Comparative Literature at the University of California, Irvine. Based in Granada, Spain, he has been involved in several company initiatives, such as international student mobility, that have taken him around Europe and the Middle East to dozens of fairs and conferences. In between his other travels he supports Academic Affairs by leading ISA Group Site Visits in Europe and Morocco. David's role in Academic Affairs has recently expanded to include responsibility for implementing the ISA Discovery Model throughout his region. With over a decade of experience leading student groups abroad, teaching in the classroom, and experiencing cross-cultural learning first hand as an ex-pat in Spain, David is uniquely suited to assist resident staff around the world in the development and implementing clear and realistic learning objectives for our students' co-curricular experiential learning during ISA cultural activities and excursions.

How Academic Affairs works at ISA:

  • In the development of new ISA programs, Academic Affairs plays a key role in vetting the academic quality of the potential host university; specifically the academic course offer available to international students, the likelihood for course cancellations, and an analysis of accolades or accreditations of the university.
  • Academic Affairs maintains a series of oversight and quality improvement procedures, in conjunction with the Geographic Oversight Managers for each region where we have programs. Various mechanisms are in place to regularly evaluate all ISA programs and ensure a high level of quality is maintained, including: program and course evaluations conducted by students, program evaluations conducted by faculty and advisors who participate on site visits, and external evaluations conducted by professionals in the field of study abroad.
  • The development of the ISA Bridging Cultures Program (BCP) involves many departments at ISA, and staff both in the U.S. and abroad. The Academic Affairs department works to educate resident staff abroad about the Guide to conducting a BCP, to provide resources to help ensure a smooth implementation, and to receive feedback from both staff abroad and students on the continuous improvement of the program.
  • The ISA Discovery Model is the teaching and learning framework for the co-curricular experiential programming of ISA programs. The development of the framework, the training of staff, the development and oversight of the learning objectives for cultural activities and excursions, and the implementation of resources to support the model are coordinated by Academic Affairs.
  • In an effort to facilitate internationalization efforts at partner universities, Academic Affairs assists in curriculum integration by providing the comprehensive course information (including course level recommendations, language levels, prerequisites, and course descriptions) required to establish course equivalencies. The Academic Advising Guides are another resource developed by the department to help identify study abroad programs by major or field of study.
  • Students who elect to receive academic credit for their internship program through our school or record are enrolled in a course that provides reflective and professional development for students. Members of the Academic Affairs team serve as the academic supervisors for this course.
  • Faculty and advisors who want to get to know our programs abroad first hand may apply to participate in a group site visit, or coordinate an individual site visit around their already planned travels abroad to one of our program locations. Academic Affairs works ensure that these visits meet the objectives of the visitors while providing a comprehensive overview of our academic programming.
  • Faculty and advisors may want to learn more about ISA programming or simply have a more in depth resource to track their students who are in the process of enrolling in our program. The ISA Advisor Portal, designed by Academic Affairs, was developed to meet this need. The Portal includes access to advisor resources (including major specific advising guides, ISA webinars, access to the online orientation for all programs, the alumni re-entry guide and the career resources guide), enrollment information (including an enrollment summary, student list, and student portal demo), and academic records (including policies and sample transcripts and cover letters for each program).

Academic Records

Alonso De La Fuente (Associate Vice President, Academic Records)

With over a decade of experience in ISA's Academic Records department, Alonso leads his team of Academic Records Coordinators in processing host university transcripts received by all ISA students at the completion of their study abroad programs. In addition to overseeing the handling and processes associated with students' academic records, which include creating program-specific cover letters aimed to assist the transcript evaluator at the students' home university with the credit transfer process, Alonso works with all study abroad divisions at ISA on academic-related matters. He and his team also liaise with ISA staff abroad and students' home universities when they encounter academic issues at their host universities upon completion of their program, including grade appeals and enrollment disputes. Alonso works closely with our Office of Health, Safety and Security when an issue arises with an ISA student abroad whose academics are affected by an unforeseen event or as a result of academic negligence. Alonso graduated from the University of Texas at Austin in 2004 with degrees in Latin American Studies and Hispanic Studies.

Academic Records Overview

  • Academic Records is responsible for processing and distributing students' host university transcripts to their home universities.
  • Academic Records will include a program-specific cover letter with each transcript. The letter includes important academic information intended to aid the transcript evaluator during the credit transfer process. Details included in the ISA cover letter are: the grading system used by the host university; recommended U.S. letter grade equivalencies; language levels (if applicable), contact hours/host university credit values used by the host university; the recommended conversion formula for contact hours/host university credits to U.S. semester credits and quarter units; and whether courses taken by the student were regular university courses with locals or courses designed specifically for international students.
  • Communicate with home and host university contacts about academic issues that occur abroad as well as assist students post-program with academic matters, including grade contestations.
  • Produce content for the triannual ISA Academic Update Newsletter. This electronic newsletter is distributed to over 12,000 home university contacts and contains program announcements, important academic updates to existing programs, and developments within the various divisions of ISA that are worth sharing with our colleagues in International Education.