Our Internships Admissions Team is based in Denver, Colorado and our Service-Learning Admissions Team is based in Austin, Texas. Every member of our team has studied, traveled, volunteered, interned, and/or taught abroad, and we understand how life-changing an experiential program can be. We’re here to advise you, work with you throughout the application process, prepare you before your program begins and support you while you’re abroad.

Finding the right host organization in another country can be challenging, but our experienced team of on-site staff is devoted to matching you with a host organization that best fits your unique skill set, academic goals, and areas of interest. Our on-site staff provides support from the moment you arrive, helps orient you to your new country and host organization, and ensures that you are successful throughout your time abroad.

Admissions Team

Natalie Aboudaoud

Natalie's passion for studying languages led her to study abroad during her undergraduate years in Mexico, Spain and France. After receiving a Bachelor's Degree in Spanish and French from Baylor University in 2006, she left for Bangkok, Thailand to teach English in the Chitralada Royal Palace. It was here in this surreal setting that she discovered her love for teaching and continued to do so in a private international school in Bangkok and later in a number of public schools in Digne-les-Bains, France. In 2009, Natalie received a Rotary Ambassadorial Scholarship to attend the Institut Barcelona d'Estudis Internacionals in Barcelona, Spain where she completed a Master's Degree in International Relations. Natalie joined ISA in June 2012 as the Coordinator of New Program Initiatives and currently serves as the Director of ISA Service-Learning. She is excited for the possibilities of working with service-learning programs, which enable students to pursue their own unique endeavors in the far off reaches of the globe.

Lauren Bruce
Director, Internships

Lauren's first time overseas in 2002 helped her realize her passion for intercultural awareness and the importance of respectful dialogue. Thus, she always says that her first international experience has informed every major decision she has made--personally and professionally. Lauren is a 2003 ISA alum and a returned Peace Corps volunteer from Ukraine in the education sector. She received a B.A. in Spanish and Art Therapy from Capital University in 2003 and her M.A. in International Education with a focus on International Student Exchange from American University in 2010. Prior to joining ISA, Lauren was the Director of Study Abroad and Exchange Programs at the University of Northern Colorado where she worked with all outbound U.S. students interested in education abroad programs, as well as with incoming international exchange students. Additionally, Lauren worked at American University's Washington College of Law on a short-term, bi-lingual study abroad program for human rights and humanitarian law students mostly from Latin America. Lauren feels fortunate to have traveled to over 20 countries. In her free time she enjoys exploring local cuisine wherever she happens to be, the outdoors, contemporary art, and board games.

Christian Bollmann
Senior Program Manager for China and South Korea

Christian earned his B.A. in Comparative Religious and Cultural Studies with an emphasis in media from University of Marburg in Germany. As an undergrad, Christian studied abroad in Indiana. His exchange not only helped him to better understand another culture, but also himself and his own culture. Traveling is one of Christian's passions. Growing up in Germany, he had the opportunity to visit a number of European countries such as Spain, England, the Netherlands, Belgium, France, Monaco, Denmark, Sweden, Norway, Austria, Switzerland, Czech Republic, Hungary, Italy, Estonia, Latvia and Russia. He has also been to Turkey, Israel, Canada and 35 States in the U.S. Besides traveling he is always looking for new restaurants and new kinds of food to try. When he is not spending time with his family and friends or exploring new culinary flavors, he is making videos for his own video production company.

Kristine Barer
Associate Director and Program Manager

Kristine graduated from Santa Clara University with a bachelor's degree in Communication. During her junior year, she studied abroad in Durham, England for a summer and Lund, Sweden for a semester. After graduation, she lived and worked in Australia and New Zealand for eight months. Two years later and a strong desire to live abroad again, she moved to Seoul, South Korea where she taught English for one year. She then spent four months backpacking throughout Southeast Asia and taking the Trans-Siberian Railroad from Beijing to Moscow. Kristine recently received her MBA at St. Edward's University with an emphasis in Global Entrepreneurship. She joined the ISA Service-Learning team in 2011 and is thrilled to assist students in taking the first steps towards their journey abroad.

Shannon Farrar
Program Manager for Australia and Ireland

Shannon graduated with a degree in Psychology from the University of Mary Washington. She attended a semester abroad at Bond University in Queensland, Australia where her heart has stayed, resulting in her love all things Australian! Prior to that, she undertook a Spanish immersion course at Universidad de Deusto in Bilbao, Spain, which was equally as difficult to leave. She has always maintained a lifelong passion for traveling, exploring new cities, and developing a further understanding of different cultures by making lifelong friends with people throughout the world. For this reason she is excited to be part of the ISA family where she can help inspire others to achieve their dreams of going abroad and promote the importance of intercultural experiences through interning overseas. In addition to her time studying abroad in Australia and Spain, she has lived throughout the United States and traveled to New Zealand, England, France, the Caribbean, Mexico, and Panama.

Jacqueline Broida
Program Manager for New Zealand and England

Jacqueline was born in Akron, Ohio. While completing her bachelor's degree in Anthropology at Miami University, she had the good fortune to study abroad in Luxembourg, India, and Israel. She completed her master's at the University of Colorado at Boulder, where she had the opportunity to study Nubian mummies and teach Anthropology. Her teaching background convinced her of the importance of a multicultural experience in education and so she is thrilled to be a part of ISA's internship team where she can help students realize their professional goals while experiencing a new culture. In addition to studying abroad, Jacqueline has travelled to Peru, Mexico, Costa Rica, Honduras, Belize, Guatemala, Canada, Kenya, Jordan, Turkey, Thailand and all over Europe and the United States. She especially loved her travels in New Zealand. When not travelling, she enjoys hiking, camping, running, biking, skiing, and swimming.

Megan Kane
Outreach Manager
Internships and Service-Learning

Megan’s passion for intercultural awareness was sparked by family trips to Latin America.  During the fall semester of her junior year, Megan studied Spanish Language and Latin American Studies at La Universidad Católica in Valparaíso, Chile.  During that time she volunteered teaching English to under privileged children. Her first experience studying and volunteering abroad, facilitate by ISA, has effected every major decision she has made. After completing her B.A in both Spanish Literature and Mass Communications she returned to Chile and received a TEFL Certification.  As a teacher she used English as a medium for helping global citizens collaborate in Santiago and Valparaíso, Chile. Also, she worked as the On-Site Coordinator and Head Instructor to BHP Billiton’s intensive English program in largest copper mine in Chile.  Megan started working for ISA’s Internships department in November 2015. She is excited to continue her career in international education and her newest adventure in Denver.

Maria Rodis
Academic Coordinator

Maria graduated from the College of Wooster in Ohio with a Bachelor’s degree in Political Science. During her junior year, she spent Fall semester abroad in Edinburgh, Scotland, where she interned for a Member of the Scottish Parliament. Eager to see more of the world, Maria spent two months after graduation in Shanghai, China, working as a teaching assistant at East China Normal University. After returning to the states, Maria decided to continue her education at American University’s School of Public Affairs, earning a Master’s in Public Policy. At AU, she worked as a Graduate Assistant Coordinator to the Community-Based Research Scholars Program, helping students to complete community-informed social research projects and to give back to the city of D.C. through service. Maria came to ISA’s Service-Learning Program in August of 2016, bringing with her love of travel, a passion for education, and a commitment to providing enrichment opportunities to students all over the world. 

Seth Carreiro
Program Manager for Chile and Spain

Seth comes from Providence, Rhode Island, where he obtained a B.A. in Psychology from the University of Rhode Island. While an undergraduate, Seth studied abroad for a full semester in Granada, Spain, where he completed his Spanish minor and traveled to over a dozen countries in Europe and northern Africa. Upon graduating in 2012, Seth moved to Lisbon, Portugal, to pursue a full-time, English-taught Master's degree in Human Resource Management, with a concentration in challenges facing LGBT people in the workplace. Following his Master's program, Seth moved to Madrid, Spain, where he lived for one year while assisting English language teachers at a public elementary school. Seth has traveled to nearly 20 different countries and is fluent in both Portuguese and Spanish. In his role at ISA, Seth manages internship programs in both Spain and Chile, and provides advising and support services to ISA students interning in both countries.


In his free time, Seth enjoys traveling (naturally!), staying active, outdoors and engaged with nature. He's an avid biker, hiker and runner, and is currently trying to become fluent in a fourth language (Greek!) Seth's favorite travel destinations include Portugal, Spain, Greece, the Netherlands and Morocco.


Erica Hurley
Placement Coordinator

Erica graduated from North Central College with a B.A. in Spanish and Sociology. During her undergraduate years, Erica studied abroad in Costa Rica where she lived with a host family. This experience is what ignited her passion for travel, Spanish language, and Latin American culture. During her undergraduate studies, she traveled through Central Mexico and hiked Machu Picchu. She later received her M.A. in Sociology at Northern Illinois University with a focus on Mexican Immigrant Social Identity.

Past service-learning experiences offered Erica insight into the importance of community engagement and empowerment. This is how she gained a better understanding of both "service" and "learning." She seeks to provide students with an opportunity to enhance their own goals while learning to engage positively with the communities they serve. Her goal is to develop reciprocal relationships between host organizations and students and to encourage students to take initiative at the sites in which they are placed.

Prior to joining ISA, Erica also lived in Chile for three years. There she taught English to Chilean university students and adult professionals. She is eager to be working with students and to have the opportunity to share her love for exploring the world outside of the U.S.!

Bailey Hayes
Custom Program Manager

Born and raised in Austin, Bailey joined the ISA team in the spring of 2015. Bailey spent four months studying indigenous cultures and globalization in Peru, and she soon thereafter realized her passion for travel and international learning. In 2014, she graduated from Southwestern with a B.A. in Anthropology and minors in Spanish and Sociology. Bailey has traveled to Mexico, Canada, Costa Rica, Peru, and the Caribbean and looks forward to many future adventures. Bailey enjoys hiking and swimming at the Greenbelt, playing sand volleyball, and kayaking with her dog. She's excited to be working with universities in the US and ISA's NGO partners abroad to help serve a wide range of communities and students through study abroad.

Eric Mackintosh, Ph.D.
Academic Supervisor

Originally from Fairfax, Virginia, Eric Mackintosh moved to Texas in 1998 in order to attend the University of Texas at Austin. During the fall semester of his Junior year, Eric studied Marketing and Latin American literature at la Universidad Católica in Valparaíso, Chile. His semester abroad, facilitated by ISA, had a profound influence over his future career and academic goals. After graduating from UT in 2002 with a B.A. in both Spanish and Economics, Eric gained acceptance into the United States Peace Corps as a Community Agroforestry Technician in the Dominican Republic. While stationed in the small, rural village of Los Cerezos, Eric worked on reforestation projects, installed bio-sand water filters, and coordinated a bi-national agrarian cultural exchange project between Haitian and Dominican farmers in order to promote goodwill and to ameliorate longstanding racial prejudices between the two disparate nations. Upon completion of his service, Eric entered the Graduate program for Latin American Studies at Tulane University in New Orleans. He earned his M.A. and Ph.D. from Tulane, where, from 2008 to 2012, he taught lower division classes in Latin American Studies, as well as an upper division class in sustainable development and international political economic relations.

Elizabeth Erbeznik, Ph.D.
Academic Supervisor

Elizabeth Erbeznik joined ISA in 2015 as Curriculum Specialist, a role that allows her to combine her academic background with her passion for study abroad. Well-versed in the Francophone world, Elizabeth first traveled to French-speaking Switzerland in high school as an exchange student, then, as an undergraduate at UCLA, she studied abroad for a year in Lyon, France. After earning her BA in English and French, she joined the Peace Corps as an Education Volunteer and taught middle and high school in Madagascar. Upon her return, she completed an MA and Ph.D. in Comparative Literature at the University of Texas at Austin. At UT, she taught French and served as a program liaison for a summer study abroad program in Paris for two years. After receiving her Ph.D., Elizabeth joined the faculty of Northern Illinois University, where she taught French language, literature, and culture classes and organized and led a study abroad program in Bordeaux, France. These days she enjoys pursuing her adventures (in Austin and beyond) with her husband and daughter.

On-Site Staff

Penelope Sanchez
Internship Coordinator
New Zealand

Penelope recently joined ISA as Assistant Director in Auckland, New Zealand. Originally from Mexico City, she moved to New Zealand in 2012. She studied a BA in International Relations in Tec de Monterrey (ITESM), where she collaborated closely with international exchange students, showing them the Mexican culture and environment. Penelope had been working for the Ministry of Foreign Affairs in Mexico City and had been collaborating with the Honorary Consul of Panama and the Consular Corps in Auckland, New Zealand.Her experience living and working abroad has opened a huge perspective that studying in another country gives you the opportunity to grow personally and professionally. She is really enthusiastic in assisting students, showing the best Auckland spots and this beautiful country that is New Zealand.

Alejandra Mendez
Internships Coordinating Partner
Santiago, Chile

Born in California, she lives in Santiago with her husband and three children. She holds a degree in education and another in translation from Pontificia Universidad Católica de Chile.  For three years she taught English to high school students in Santiago, and for over six years, she lived, studied and worked in Boston, Massachusetts, USA, where she taught Spanish language and culture to high school students.

After that, for nine years, Ale directed the intership and volunteer programs in Chile and neighboring countries for the Santiago based office of Harvard's David Rockefeller Center for Latin American Studies, successfully placing hundreds of students in positions ranging from non-profit and international entities to private and public sector organizations.  She also has a vast experience translating books and novels into Spanish.

Paula Calderón Muñoz
Service-Learning Coordinator
Valparaiso, Chile

Paula was born in Viña del Mar, Valparaíso's neighboring city. She studied English Interpretation and Translation at Universidad de Playa Ancha in Valparaíso. Prior to joining ISA, she worked for the International Exchange Program at the Universidad Católica de Valparaíso as an assistant. She enjoys working with international students and sharing her culture with others.

Jimena Guerrero
Service-Learning Coordinator
Cartago, Heredia, & San Jose, Costa Rica

Jimena has a degree in Marketing and Communication from the Universidad Latina de Costa Rica. She has experience in event planning and journalism, specfically reporting on culture, health, entertainment and sports. She is passionate about cultural exchange and loves meeting new people from all over the world. In 2015, she traveled to São Paulo to teach Spanish and English to Brazilian children in need, which made her realize working with other foreign students is a lot of fun. After her experience as a volunteer in Brazil, she is eager to help other students with their cultural adaptation.

Maria Suvagau
Resident Director
London, England

Maria Suvagau is very happy to be a part of the ISA England family. She studied in Bulgaria before receiving her MBA from the University of Minnesota-Duluth. Maria brings to ISA a lot of experience in leading study abroad programs. Drawing on her personal international experiences, Maria is dedicated to making your experience in England an excellent one.

Rossella Pisconti
Internships Coordinator
London, England

Rossella holds a PhD in Social Theories and is enthusiastic about the opportunity to provide ISA students with resources that will equip them to fully encounter every aspect of their university experience in positive ways. She has extensive experience in working as a Mentor for International Students at the University of Exeter, INTO London World Education Centre and City University London. Rossella's interests include social communication, theories of language, women's rights and politics. She has a deep passion for good conversations, travelling and helping endangered animals, particularly sea turtles. Originally from Italy, she has fallen in love with London and agrees with Samuel Johnson when he says 'when a man is tired of London, he is tired of life.'

Mohammad Naser
Interim Resident Director, Sydney & Australia Internship Coordinator

Mohammad is Jordanian-Palestinian who was born in Kuwait. He joined the ISA Jordan team in October 2010. He is a PhD candidate in Teaching & Teacher Education from the University of Arizona. His research focuses on ways of improving the educational system at the Palestinian refugee camps in Jordan. A former Fulbright fellow who received his masters in Curriculum and Instruction from the University of Jordan, Mohammad taught Arabic at the Critical Language Scholarship Program in Amman and at the University of Arizona. He has extensive experience working with American students both stateside and overseas in curricular and extracurricular settings. Mohammad also has years of experience in student services. As Coordinator and Director in Residential Education at the University of Arizona, he led programs in community building, social justice, and diversity awareness. In addition to training Peace Corps volunteers in Jordan, Mohammad has himself volunteered at Palestinian refugee camps, International Rescue Committee, Habitat for Humanity, and many other organizations.

Younes Benomar
Service-Learning Coordinator
Meknes, Morocco

Younes was born and raised in Meknes. He earned his Bachelor of Arts degree in English Studies from Moulay Ismail University in 2016. He earned his degree as a Specialized Technician in Mechanical Manufacturing Methods in 2012. Besides his native Darija and Standard Arabic, he is fluent in English and French and he has some knowledge in Tamazight. Being self-taught is incredibly valuable for him. To this extent, he has learned how to use many software programs in an effective and professional way. He is passionate about design and is always looking for new things to do and learn. As a result of this he has a wide variety of skills, work experience and hobbies like photography and video-editing. He joined the ISA team as the Service-Learning Coordinator in 2017 with the goal of helping students to integrate, take initiatives and assist them in taking the first steps towards having a rewarding experience in Morocco. With his background in service-learning and volunteering in his community, he is thrilled to provide students with an opportunity to enhance their personal goals to engage positively with the communities they serve.

Roxana Paredes
Service-Learning Coordinator
Cusco, Peru

Roxana is native to Cusco. She studied at the university San Antonio Abad del Cusco and received her degree in Tourism. In 2008 Roxana had the opportunity to work in Colorado as part of a student work and travel exchange program. She had a wonderful experience in the U.S. Roxana enjoys working with ISA and service-learning in Cusco and is dedicated to helping students make the most of their experience abroad.  

Michelle McRaney
Resident Director
Lima, Peru

Michelle McRaney de Winder graduated from Baylor University with a Bachelor's degree in Business Administration and a focus on International Management. Since the Summer of 1998, Michelle has led ISA group programs to Mexico, Spain, Australia, Dominican Republic, and she has been leading the Lima program since spring 2006. Michelle is dedicated to making your experience in Peru excellent.

Ouma Mpela
Resident Director
Cape Town, South Africa

Ouma was born in a small town called Litchenburg in the North Province of South Africa. She holds a Bachelor of Arts degree from the University of Potchefstroom, and in 1998 she began her postgraduate studies in Human Resources Management at the University of Cape Town. In 2000 Ouma joined the staff of the International Academic Programmes Office (IAPO) at the University of Cape Town. Ouma is member of NAFSA in the US, as well as the International Education Association of South Africa (IEASA). Ouma is married and enjoys spending her free time with her two children.

Carmen Abanades Cruz
Resident Director
Salamanca, Spain

Originally from Cuenca, Spain, Carmen moved to Salamanca to attend the university and has lived and worked there almost exclusively ever since. She earned an Art History degree & pedagogy degree from the University of Salamanca, and started working in the ISA Salamanca office during the latter part of her university career. Her great knowledge of Spanish history and culture makes her an important part of the ISA program in Salamanca. Carmen´s cheerfulness helps to create an easy-going environment with ISA students. She is dedicated to making ISA students' experiences in Salamanca rewarding.

Manuel Gutierrez
Resident Director
Valencia, Spain

Manuel "Manu" Gutiérrez Olavarría began working with ISA in 2001 as a Resident Dirctor in several ISA sites: Sevilla, Santander, Valencia, and Barcelona. Manu enjoys being surrounded by different cultures and believes this aspect of the job is the most rewarding.

Isabel Torrecillas
Internships Coordinating Partner
Valencia, Spain

ISA and EUROACE have developed a unique partnership to provide high-quality internship opportunities in Valencia, Spain. EUROACE is ISA's partner and overseas office for all North American students interning in Valencia. The EUROACE staff works closely with us to provide students with support and services throughout their program, ensuring each student has an individualized experience during both the pre-departure stage as well as while in Valencia. EUROACE coordinates the internships placements, arranges shared apartments, and cooperates with our Bridging Cultures orientation program. EUROACE is a skilled team with 10+ years experience in managing international education programs such as professional internships, faculty-led programs, Spanish language classes and cultural activities.

One of EUROACE's founders, Isabel Torrecillas, overseas the EUROACE operations as she has extensive experience with academic programs for students studying abroad. She received her formal education from the University of Valencia, obtaining degrees in English and in German philology, as well as certificates in translation and tourism. Isabel and her staff look forward to providing participants with an enriching cultural and career-building experience in Valencia, Spain.

Shweta Gulati
Internship Program Coordinator
Sydney, Australia

Before joining ISA, Shweta worked in New Zealand for 8 years in the international education sector. Having started as an ESOL teacher, she then transitioned into student affairs and career services. She absolutely loves interacting with people from culturally and linguistically different backgrounds and enjoys travelling, reading and just about anything to do with people and communication. 

Originally from Mumbai, Shweta was part of the advertising and media industry as a voice over artist and has been the voice for several TV and radio commercials. She particularly enjoys corporate, character and animated voices.

Her other interests include her share in theocratic activities over the weekend, the outdoors and spending time with family and friends. Phonetics and phonology are some of her favourite subjects and the most indispensable items on her shelf are her Bible and her Dictionary.

Rebecca Lyons
Resident Director
Dublin, Ireland

Rebecca was born in Clonmel, a small town in the South East of Ireland. She studied English and German at Maynooth University before returning to University College Cork to complete her C.E.L.T.A. certification in teaching English as a foreign language. Rebecca has built her career around caring for international students, firstly as a student mentor, then peer tutor, before diversifying into the field of residential work and education. Acting as a residential supervisor throughout university, Rebecca later expanded her work with international students to include the chaperoning and management of various American student groups with the Foundation for International Education: Dublin (FIE). She currently volunteers as a creative writing workshop leader and illustrator with the Dublin-based charity Fighting Words, where she indulges her love of the arts with her passion for working with children and young learners. Rebecca is tremendously excited to welcome students to Dublin. She believes it is one of the most vibrant and diverse city capitals in the world, and that the ISA Dublin program offers students the chance to experience the city in a manner that will help them grow professionally, personally, and as citizens of the world.

Euisoo Chang
Program Coordinator
Seoul, South Korea

Euisoo was born and raised up in Seoul, South Korea. After traveling to Europe during high school, he decided to study abroad for university. He is a graduate of State University of New York at Plattsburgh, majored in Hospitality Management and also participated in National Student Exchange program in Hilo, Hawaii. Following graduation, he went to Tokyo, Japan on a Working holiday to explore different Asian cultures. After completing the Working holiday, he worked in the hotel business in South Korea and Canada for 5 years. Because of his work and travel experiences and his love for serving others, he moved to the international education field with ISA. Euisoo is looking forward to assisting students visiting South Korea through ISA with his service-minded attitude trained with his experiences.

Kayte O'Malley
Resident Director
Galway, Ireland

Kayte is originally from Tralee, a small town on the South West coast of Ireland. She studied Law and French at the University of Limerick before moving to Galway to complete a Masters in Irish Studies. She also has a diploma in Irish (Gaelic). Kayte has travelled extensively throughout Europe and spent a semester studying abroad in Toulouse, France. In the summer of 2013, she worked as a Delegation Manager, chaperoning grade school students from North America on educational programmes across London and Paris. She has also worked as a Radio Presenter and a Customer Support Representative for Gilt Groupe. She believes that ISA study abroad programs offer students an unforgettable experience and a great opportunity for personal development. Kayte is excited to welcome students to Galway and share her city's unique cultural heritage with them.

Jhaifa Mustafa
Service-Learning Coordinator
Santiago, Dominican Republic

Born and raised in Santiago, Dominican Republic, Jhaifá graduated from PUCMM University with a Bachelor`s degree in Hotel Management and a concentration on Marketing. She has experience in the hospitality industry, mostly on event planning and managing of groups. While studying at PUCMM, she volunteered in the International Students Office for about three and a half years; constantly interacting with foreign students that arrive each semester, answering their questions, listening to their concerns, and essentially helping them through their abroad experience. She enjoys reading and traveling and is really excited to be working with students of all ages and nationalities.