Comprehensive Advising and Support
A team of helpful ISA staff members guides students through the entire study abroad process. The U.S. staff helps prospective students with program selection and completion of the ISA application. Pre-departure orientations are also available to enrolled students over the telephone and through our comprehensive online orientation. The U.S. staff is in constant contact with our resident staff abroad, who provide support to students during their program. ISA's staff members also provide assistance to students upon their return to the U.S. Contact us at 512-480-8522 or by email.
U.S.-based Site Specialists are trained to handle visa questions for each of our program countries and their corresponding U.S.-based consulates.
Tuition at Host University
Tuition and administrative fees at the host university are included in the program price. Some classes will have additional fees that are not included in the program price.
Official Transcript Issued by Host University with ISA Cover Letter
Upon the successful completion of an ISA program, the student's host university will issue an official transcript that lists all coursework. ISA's Department of Academic Records will promptly process and send this transcript to the appropriate office at the student's home university and the student's home address. Additionally, ISA will provide a cover letter explaining the host university's grading system and a translation of the transcript, as necessary.
Full-Time Resident Staff
ISA's full-time resident staff assists students with all aspects of their experience abroad. The resident staff provides support during official course registration and arranges the Bridging Cultures Program orientation, excursions, weekly meetings, cultural activities and much more. Staff members are trained to ensure the well-being of each program participant and are dedicated to facilitating a positive and meaningful study abroad experience.
On-Site ISA Office
Most program locations have an on-site ISA office within the program city. The on-site offices provide students a source of security while abroad by serving as a common meeting place and resource center. For more details, please refer to the ISA Staff and Offices information for that particular program.
Bridging Cultures Program
The Bridging Cultures Program (BCP) encompasses the ISA on-site orientation delivered to all students in the first days of their ISA program, with key improvements in areas related to goal setting, intercultural awareness, diversity and professional development. For a number of reasons, the first days that follow a student's arrival on site offer us some of the best opportunities to effectively transmit information to program participants. While the pre-departure orientations that students receive from ISA and their home universities are also important, students are typically more ready to focus on their study abroad experience when they arrive at their host country. The BCP is designed to help ISA make the most of this important opportunity to educate students, and to give students the tools that will facilitate discovery and learning during their program. The BCP is an important introduction to a new culture, a new home and a new experience. The BCP is designed to prepare students for a successful, positive and rewarding experience that will influence the rest of their lives.
Computer and Internet Access
ISA students enjoy free internet access at ISA on-site offices and/or computer labs at the host university. ISA will continue to install wireless internet services at additional program sites where available.
Ground transportation is provided from Thessaloniki International Airport for students who arrive and depart during the ISA designated arrival and departure dates and times, and at the appropriate airport.
Housing is guaranteed and included in the price of all ISA programs*, with the exception of Pacific programs in which housing is an additional cost. Accommodation options will vary according to program site and session. For more details on ISA's housing options and applicable security deposits please refer to the housing information for that particular program.
In Thessloniki, Students will live in fully-furnished studio apartments. All aparentments require a commute to campus, but ACT provides a shuttle bus. Students have the option of double or single apartments, but if the course is at capacity (which it usually is) all students will be placed in double rooms.
*Housing is provided on all ISA programs in the Pacific Region at an additional cost.
Organized excursions are included with each program to complement the academic component of the student?s study abroad experience. These complementary experiences are designed to engage student learning outside of the classroom in the five areas of the Discovery Model. Transportation and guided tours are included as well as hotel accommodations and breakfast during multi-day excursions. Additional optional excursions may be offered during each program that are not included in the program cost, but provide students other opportunities for discovery.
*Excursions are not included for Intensive Month or J-Term programs.
Cultural Activities in Thessaloniki
The ISA program staff develops unique cultural activities custom-designed to invite students to experience the local color of their host city, while learning about the history and culture of their new surroundings. Speaking the native language with locals, tasting the regional cuisine, and partaking in the native traditions are just a few of the ways these cultural activities lead to full appreciation of the program city.
Comprehensive medical insurance is provided during the official dates of the program. Extensions of medical coverage are available for an additional fee if students plan to be abroad before or after the program period. A full description of coverage can be found on the ISA website.
Comprehensive Health, Safety and Security Support
Health, Safety and Security (HSS) for ISA students is jointly managed by our resident staff and HSS team. This team works to monitor risk at program locations, respond to any crises that may arise and develop policies to further ensure the health, safety and security of students abroad with ISA. HSS also facilitates an in-house on-call system with a U.S.-based employee and manager who are on-call and available in case of emergency 24-7.
ISA regular office hours are Monday through Thursday, 7:00am - 7:00pm and Friday, 7:00am - 5:00pm Central Time. For students or parents who need assistance in an emergency situation outside of the regular office hours, please call the ISA office at 512-480-8522 to access the ISA emergency contact information for that particular week. Students who experience an emergency while abroad will also have access to on-site staff 24-hour emergency assistance.
Meals and Laundry Services
The amount of meals and frequency of laundry services vary per location. Meals and laundry services are provided with most homestays. For more details, please refer to the housing information for that particular program.
The ISA Discovery Model
A primary objective of all ISA programs is to facilitate the learning and development of program participants. We rely on host universities to provide quality instruction in the classroom, but ISA is the main facilitator of learning outside of the classroom. Efforts to promote student learning are shaped by a teaching and learning framework we call the ISA Discovery Model.
According to this model, student learning and development is organized into five areas of discovery:
Throughout the duration of ISA programs, we provide participants the opportunity to pursue these five areas of discovery. ISA excursions and cultural activities are most important among these opportunities. Each excursion and cultural activity is designed to help participants reach a specific set of learning objectives. In addition to the ISA cultural activities and excursions, ISA will also point students towards non-ISA sponsored events and opportunities that will facilitate discovery in one or more of the five areas of discovery.
Tutorial assistance is offered to participants who are enrolled in a language class during their ISA program; assistance is arranged by the on-site directors and should be scheduled in advance, and consists of a maximum of one hour per week.
The Professional Development Toolbox
The Professional Development Toolbox, available in the online orientation section of the student portal, will help students identify the skills and key competencies they have developed through their personal, academic and cultural experiences. The ability to articulate the international experience is a learned skill. This toolbox helps students communicate the transferable skills in a way that shows potential employers or post-graduate universities the benefits our alumni will provide them as a direct result of their experience abroad.
Students participating in an ISA program have the opportunity to receive scholarships or grants that can be applied directly to assist with their study abroad. ISA awards over $600,000 in grants and scholarships each year. In addition, there are host university scholarships available at specific program locations. To see what's available, visit the ISA Scholarships page.