Service Logistics

Vrije Universiteit Amsterdam

Course Description

  • Course Name

    Service Logistics

  • Host University

    Vrije Universiteit Amsterdam

  • Location

    Amsterdam, The Netherlands

  • Area of Study

    Business

  • Language Level

    Taught In English

  • Course Level Recommendations

    Upper

    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • ECTS Credits

    6
  • Recommended U.S. Semester Credits
    3
  • Recommended U.S. Quarter Units
    4
  • Overview

    COURSE OBJECTIVE
    These days, services take a large share of gross domestic product. In logistics, the focus has traditionally been on product- based operations but not so much on services based operations such as banks, hospitals or airlines.

     

    This course discusses logistic aspects of services firms and provides students with:

    • an understanding of key concepts in managing logistics in service oriented businesses
    • the ability to make quantitative trade-offs in after sales service related logistics decisions

    COURSE CONTENT
    Concepts of managing logistics in service oriented businesses:

    • Introduction and strategies
    • Capacity management
    • Demand management
    • Delivery management
    • Value added services

    TEACHING METHODS
    Lecture, practicals, seminar

    TYPE OF ASSESSMENT
    Assignments (30% of the final grade) Written examination (70% of the final grade)

Course Disclaimer

Courses and course hours of instruction are subject to change.

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