Management of Service Operations

University of the South Pacific

Course Description

  • Course Name

    Management of Service Operations

  • Host University

    University of the South Pacific

  • Location

    Suva, Fiji

  • Area of Study

    Management Science

  • Language Level

    Taught In English

  • Prerequisites

    (MG2%% and MG2%%) or (TS106 and TS207) or (TS106 and TS213) or (TS106 and SO201) or (TS106 and SE301) or (TS207 and TS213) or (TS207 and SO201) or (TS207 and SE301) or (TS213 and SO201) or (TS213 and SE301) or (SO201 and SE301)

  • Course Level Recommendations


    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • Credits

    3 - 4
  • Recommended U.S. Semester Credits
    3 - 4
  • Recommended U.S. Quarter Units
    4 - 6
  • Overview

    This course explores the strategic, operational, marketing and financial issues related to the provision of a service that leads to a high level of customer satisfaction. It examines the ways by which human resources can be managed effectively to achieve this. The methodologies available for measuring, analysing and designing service systems are evaluated, along with the role that marketing has in attracting customers and shaping their expectations. The financial implications of providing a quality service are examined.

Course Disclaimer

Courses and course hours of instruction are subject to change.

Eligibility for courses may be subject to a placement exam and/or pre-requisites.

Some courses may require additional fees.

Credits earned vary according to the policies of the students' home institutions. According to ISA policy and possible visa requirements, students must maintain full-time enrollment status, as determined by their home institutions, for the duration of the program.

Please reference fall and spring course lists as not all courses are taught during both semesters.

Availability of courses is based on enrollment numbers. All students should seek pre-approval for alternate courses in the event of last minute class cancellations

Please note that some courses with locals have recommended prerequisite courses. It is the student's responsibility to consult any recommended prerequisites prior to enrolling in their course.