University of Otago
Dunedin, New Zealand
Area of Study
Business, Management Science
Taught In English
MANT212 or MANT251
Course Level Recommendations
ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.
Recommended U.S. Semester Credits3 - 4
Recommended U.S. Quarter Units4 - 6
Hours & Credits
Development, planning and implementation of operational and quality tools, techniques, and systems which are used to drive excellence in organisations and all business environments.
Interest in the improvement of product, process and service quality has grown rapidly, both in New Zealand and internationally, during recent years. Research interest, papers and books on qualitymanagement in all functions of organisation have also been increasing rapidly. The demand from business and service organisations for graduates with knowledge of the principles, tools andpractice of quality management has increased substantially in the last few years. This has also become a popular area of study for post graduate study recently.
Lecture and tutorials
The paper's objectives are:
1. To provide students with an understanding of the principles and philosophies of quality management and operational excellence
2. To develop an understanding of quality management concepts, systems, tools and techniques used to improve quality within business and commerce
3. To explore popular approaches and practices used to improve product, process and service quality levels
4. To place quality management theory within the context of application and practice
Evans, James. R., (2011), Quality & Performance Excellence (6th Ed). South-Western, Cengage
Evans, James. R., (2014), Quality & Performance Excellence (7th Ed). South-Western, Cengage
Either edition can be used.
Courses and course hours of instruction are subject to change.
Eligibility for courses may be subject to a placement exam and/or pre-requisites.
Some courses may require additional fees.
Credits earned vary according to the policies of the students' home institutions. According to ISA policy and possible visa requirements, students must maintain full-time enrollment status, as determined by their home institutions, for the duration of the program.
Please reference fall and spring course lists as not all courses are taught during both semesters.
Availability of courses is based on enrollment numbers. All students should seek pre-approval for alternate courses in the event of last minute class cancellations
Please note that some courses with locals have recommended prerequisite courses. It is the student's responsibility to consult any recommended prerequisites prior to enrolling in their course.