Comprehensive Advising and Support
A team of helpful ISA staff members guides students through the entire study abroad process. The U.S. staff helps prospective students with program selection and completion of the ISA application. Pre-departure orientations are also available to enrolled students over the telephone and through our comprehensive online orientation. The U.S. staff is in constant contact with our resident staff abroad, who provides support to students during their program. ISA's staff members also provide assistance to students upon their return to the U.S. Contact us at 512-480-8522 or by email.
Tuition at Host University
Tuition and administrative fees at the host university are included in the program price. Classes are held at the host university and are taught by local and/or visiting faculty. Some classes will have additional fees that are not included in the program price.
Official Transcript Issued by Host University with ISA Cover Letter
Upon completion of an ISA program, the student's host university will issue an official transcript with all coursework taken abroad. ISA's Academic Records department will process and forward the official transcript to the appropriate office at the student's home university, and a photocopy will be sent to the student's permanent home address for their records. Additionally, ISA will provide a cover letter to accompany the transcript with important academic information, including: the host university's grading system and recommended U.S. letter grade equivalencies, translated course titles, and credit conversion recommendations.
Homestay: Included in the price of all ISA Santander programs.
Please click here to read more about housing in Santander.
Meals and Laundry Service
Homestays: Breakfast, lunch, and dinner are included seven days a week, as well as laundry service once a week.
* Lunch and dinner are not provided on ISA excursion days.
Bridging Cultures Program
Upon arrival, students will participate in the Bridging Cultures Program, where they are informed of academic schedules, safety information, detailed information on excursions and information on cell phones. The Bridging Cultures Program is conducted by our resident directors, allowing students a chance to familiarize themselves with our directors even before they take their placement exams.
Full-Time Resident Staff
ISA's full-time resident staff assists students with all aspects of their experience abroad. The resident staff provides support during official course registration and arranges the Bridging Cultures Program, excursions, weekly meetings, cultural activities and much more. Staff members are trained to ensure the well-being of each program participant and are dedicated to facilitating a positive and meaningful study abroad experience. Each site has a maximum of 20:1 student to staff ratio. Please click here to read more about the Santander staff.
On-Site ISA Office
The on-site office offers students a source of security while abroad by serving as a common meeting place and resource center. Please click here to read more about the Santander office.
Computer and Internet Access
ISA students enjoy free computer and/or internet access at the ISA Santander on-site office. Students also have access to computer labs and WiFi at the host universities.
Excursions are included in the price of all ISA programs.
Excursions are designed to complement the academic component of the student's study abroad experience. Transportation and guided tours are included. During multi-day excursions, hotel accommodations and breakfast are also included. Additional optional excursions may be offered but are not included in the ISA program price. Students may sign up for these excursions prior to their program start date.
Click here for a list of excursions (may vary according to session).
Cultural Activities in Santander
In order to maximize cultural immersion, the ISA program staff develops unique cultural activities. These custom-designed activities invite students to experience the local color of their host city, while learning about the history and culture of their new surroundings. Speaking the native language with locals, tasting the regional cuisine, and partaking in the native traditions are just a few of the ways these cultural activities lead to full appreciation of the program city.
Comprehensive medical insurance is provided during the official period of the program. Extensions of medical coverage can be made for an additional fee if students plan to be abroad before or after the program period. A full description of coverage can be found here.
Comprehensive Health, Safety and Security Support
Health, Safety and Security (HSS) for ISA students is jointly managed by our resident staff and HSS team. This team works to monitor risk at program locations, respond to any crises taht may arise and develop policies to further ensure the health, safety and security of students abroad with ISA. HHS also facilitates an in-house on-call system with a U.S.-based employee and manager who are available in case of an emergency 24-7.
ISA regular office hours are Monday through Thursday, 7:00am - 7:00pm and Friday, 7:00am - 5:00pm Central Time. For students or parents who need assistance in an emergency situation outside of the regular office hours, please call the ISA office at 512-480-8522 to access the ISA emergency contact information for that particular week. Students who experience an emergency while abroad will also have access to on-site staff 24-hour emergency assistance.
Ground transportation is provided from the Madrid-Barajas Airport (MAD) for students who arrive during the ISA designated arrival date and time, and at the appropriate airport.
Tutorial assistance is offered to participants who are enrolled in a language class during their ISA program; assistance is arranged by the on-site directors and should be scheduled in advance, and consists of a maximum of 1 hour per week.
The Professional Development Toolbox
The Professional Development Toolbox, available in the online orientation section of the student portal, will help students identify the skills and key competencies they have developed through their persona, academic and cultural experiences. The ability to articulate the international experience is a learned skill. This toolbox helps students communicate their transferable skills in a way that shows potential employers or post-graduate universities the benefits our alumni will provide them as a direct result of their experience abroad.
Students participating in an ISA program have the opportunity to receive scholarships or grants that can be applied directly to assist with their study abroad. ISA awards over $600,000 in grants and scholarships each year. In addition, there are host university scholarships available at specific program locations. To see what's available, visit the ISA Scholarships page.
Subscription to the New York Times
All ISA undergraduate students will receive a one year digital subscription to The New York Times. This will allow access to thousands of articles, interactive media, videos and archived journalism dating back to 1851, the year the paper was founded. ISA resident staff will engage students with the New York Times to further learning in the areas of the ISA Discovery Model. This initiative, created to complement ISA's co-curricular programming, enables students to connect more deeply with the host culture and global community.