ISA employs local personnel at the majority of our international sites. Most were raised in the program city and all, without exception, are highly knowledgeable about the available facilities, customs, support services, and local people. A staff to student ratio of 1:20 is maintained with few exceptions on all ISA programs, and staff members are available 24-7 to respond to the needs of the program participants. In addition, each main ISA Resident Director has a cell phone, at least two land-lines (home and office), and email services at their disposal.
Stateside ISA support is available to students, faculty and parents 24-7 as well. The U.S.-based ISA offices may be contacted during regular business hours (Monday-Thursday, 7:00 AM . 7:00 PM CST / Friday, 7:00 AM . 6:00 PM). During the weekend and evening hours, ISA's telephone answering machine provides the number for the U.S.-based ISA emergency contact that is on duty 24 hours per day, 7 days per week. The ISA Director of Health, Safety and Security and ISA staff work together to answer emergency calls and respond appropriately by following the ISA emergency guidelines.
ISA on-site staff provides support to students in the event that a program participant must go to the hospital or to a doctor. The on-site staff will assist in scheduling the appointment, accompanying the student on the visit, and aid the student in any other way necessary. Additionally, they will ensure that the student is aware of all procedures required to file a claim for reimbursement for medical services.