Electronic and Web-based Processes

Course Content:

This module focuses on medium to large enterprises where information is a central asset;
the integration, delivery and use of information for decision-making across intranet and
Internet, utilising complex integrated enterprise-wide software applications.

Autumn Semester content: This module focuses on medium to large enterprises where
information is a central asset; the integration, delivery and use of information for
decision-making across intranet and Internet, utilising complex integrated enterprisewide
software applications such as SCM, CRM, ERP, and others.

Whole module topics covered may include:

Key business processes and applications:
Information flows related to logistics, order fulfilment (supply), finance, planning,
inventory (stock) and the production process.
Processes that cross the organisation?s boundary and extend to suppliers and customers.
Workflow systems
Business drivers:
Service quality, organisational efficiency, customer relationships, knowledge
management, and globalisation.
Decision-making and problem-solving, use of spreadsheets
Enterprise Resource Planning (ERP):
ERP packages - control of major business processes with single software architecture.
Complexity of ERP implementations and fitting business processes to ERP format.
Integrating supply chain management and customer relationship management into ERP
systems.
E-commerce Applications:
Application integration for e-commerce
Supply chain management information systems, their integration, technology, and
packages available.
Online commerce and customer focused applications.
Customer relationship management (CRM) technology enabled selling, technology
enabled marketing, customers services and support where customers are business
assets.
Problem-solving and Analysis:
Use of a complex case-based problem-solving strategy simulation to develop practitioner
skills in the above curriculum areas
Spreadsheets, data analysis, techniques, tools, recommendations and limitations
Web-based enterprise services:
Web protocols and languages (HTTP, HTML, CSS)
Client-side scripting, for example, JavaScript
Server-side scripting, for example, PHP, Ruby on Rails, ASP.NET etc.
Platforms for server and client side such as Google Web Toolkit etc.
Content Management Systems such as Drupal, Joomla, etc
Introduction to Web database technology such as MySQL

Teaching: Lectures, tutorials, workshops, case studies, exercises, discussion groups, and practice
work

Assessment:
STUDY OPTION 1:
? Exam (50%)
? Coursework: Portfolio consisting of short practical exercises and small
coursework project (50%)
STUDY OPTION 2: Practical report (100% )

Study Option 1 = Whole Year
Study Option 2 = Autumn
Study Option 3 = Spring/summer