The Art of Hospitality

Brief Description

This course provides students with information about the structure and functioning of a hotel, including the various departments and positions, along with their respective tasks and responsibilities. The course covers key areas such as reception, housekeeping, food and beverage, and maintenance, highlighting how each department contributes to the overall guest experience. Students will also learn the roles and responsibilities of different staff members, from managerial positions to entry-level roles, giving them a clear understanding of the processes and communication flow within a hotel.

Additionally, the course covers the operational management of various departments, providing a holistic view of hotel operations and the importance of seamless coordination to ensure guest satisfaction. It also provides students with a comprehensive understanding of essential hospitality concepts, such as service and customer experience, complaint management, and customer loyalty. Students will learn to develop critical skills to offer high-quality service and create memorable experiences for guests. In today's competitive hotel industry, the ability to deliver exceptional customer service is crucial for success. This course will equip students with the knowledge and skills necessary to manage guest interactions, handle complaints professionally, and enhance the overall customer experience.

This course also offers practical learning opportunities through role-playing and observations at the Alimara University Hotel. By immersing themselves in real hospitality situations, students will have the chance to apply theoretical concepts in a practical setting, improving their interpersonal skills and gaining hands-on experience in guest interactions, complaint resolution, and service delivery.