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Comprehensive Advising and Support

A team of helpful ISA staff members is here to support you through the entire study abroad process, from finding the perfect program through re-entry. The Program Advisors will help you choose your program based on your unique objectives. Once you’ve selected your program, you will work with your Program Manager on the application process as well as pre-departure forms and finances. Your Program Manager will also assist with academics, housing, visas, and city-living/cultural guidance. 

In addition to individual advising, you will receive virtual resources to help prepare you for your time abroad. This includes the ISA Student Portal, which houses your program application, pre-departure forms/resources, and the online orientation. The online orientation is a pre-cursor to the on-site orientations and offers city-specific resources about living in your host city, communication, packing, diversity abroad, how to be academically successful, and more.

24-Hour Emergency

The ISA Health, Safety, and Security team facilitates an in-house on-call system with a U.S.-based employee and manager who are on-call and available in case of emergency 24-7. ISA regular office hours are Monday through Thursday, 7:00am - 7:00pm and Friday, 7:00am - 5:00pm Central Time.

If you are a parent or student needing assistance in an emergency situation outside of the regular office hours, please call the ISA office at 512-480-8522 to access the ISA emergency contact information for that particular week. Students who experience an emergency while abroad will also have access to on-site staff 24-hour emergency assistance.

Comprehensive Health, Safety, and Security Support

Health, Safety, and Security (HSS) for ISA students is jointly managed by our resident staff and HSS team. This team works to monitor risk at program locations, respond to any crises that may arise, and develop policies to further ensure the health, safety, and security of students abroad with ISA.

Airport Reception*

Ground transportation is provided from the airport as long as you arrive during the ISA designated arrival date and time and at the appropriate airport. Upon acceptance into your program, you will receive the “How to Book Your Flight” form which outlines the specific details for airport reception.

*Airport reception is not provided for most Intensive Month or J-Term programs, as well as programs that combine 2 intensive months, such as Quarter programs.

Tuition at the Host University

Tuition and administrative fees at the host university are included in the program price. Classes are held at the host university and are taught by local and/or visiting faculty. Some classes will have additional fees that are not included in the program price.

Housing

Housing is guaranteed and included in the price of all ISA programs, with the exception of Pacific programs, in which housing is offered at an additional cost. Accommodation options will vary according to program site and session. For more details about ISA's housing options and applicable security deposits, please refer to the housing tab for your program of interest.

Meals and Laundry Service*

*The possibility for included meals and/or laundry services vary per location and housing option. Meals and laundry services are provided with most homestays to a degree. For more details, please refer to the housing tab for your program of interest.

Spanish Visa Support

Your ISA Program Manager will be available to help you with the visa process for Spain, if a visa is needed for your program. They will provide resources, guidance on necessary steps to obtain your visa, and deliver supporting visa application materials to you as needed. A Spanish student visa is required for U.S. students participating in academic programs in Spain lasting 91 days or more. For non-U.S. citizens, you should contact your consulate to verify specific entry requirements.

To obtain a Spanish student visa, you must:

A) schedule an appointment (where applicable) and apply in person at the consulate, or

B) take part in the ISA Spain Visa Service* (if applicable), where you may pay an extra fee for ISA to schedule and attend an appointment on your behalf.

Note: the ISA Spain Visa Service typically has deadlines well in advance of your program application deadline, often 1 month earlier or more. This is due to the appointment dates the consulate gives ISA. Should you want to use the ISA Spain Visa Service, we encourage you to apply to your program as early as possible.

Failure to obtain a visa for programs lasting 91 days or more could result in you having to cancel or switch programs.

Please contact your ISA Program Manager for more information regarding the Spain Visa Service or any visa related questions or concerns.

Bridging Cultures Orientation

The Bridging Cultures Orientation will be delivered to you in the first few days of your time abroad. It is designed to prepare you for a successful, positive, and rewarding experience that will influence the rest of your life. This is accomplished through introducing you to your host city’s culture and infrastructure as well as through goal setting, intercultural awareness, diversity and professional development activities.

Full-Time Resident Staff

The full-time resident staff is available to assist you with all aspects of your experience abroad. The resident staff provides support during official course registration and arranges the Bridging Cultures Program orientation, excursions, weekly meetings, cultural activities, and much more. Staff members are trained to ensure the well-being of each program participant and are dedicated to facilitating a positive and meaningful study abroad experience.

On-Site ISA Offices

Most program locations have an on-site ISA office within the program city. The on-site offices provide you with an additional comfortable space in the city and serve as a common meeting place and resource center.

Internet Access

As an ISA student, you will enjoy free internet access at ISA on-site offices, computer labs at the host university, and/or your ISA housing.

ISA Discovery Model

ISA programs facilitate learning and development through co-curricular activities. We rely on host universities to provide quality instruction in the classroom, but ISA is the main facilitator of learning outside of the classroom. Efforts to promote student learning are shaped by a teaching and learning framework we call the ISA Discovery Model.

According to this model, student learning and development is organized into five areas of discovery: 1. Intercultural, 2. Historical, 3. Sociopolitical, 4. Professional and 5. Environmental

Throughout the duration of your ISA program, we provide you with the opportunity to pursue these five areas of discovery through the Bridging Cultures Orientation, excursions, cultural activities, and references to non-ISA sponsored events and opportunities.

Excursions*

Organized excursions are included with each program to complement the academic component of your abroad experience. These complementary experiences are designed to engage student learning outside of the classroom in the five areas of the Discovery Model. Transportation and guided tours are included, as well as hotel accommodations and breakfast during multi-day excursions. Additional optional excursions may be offered during each program that are not included in the program cost.

*Excursions are not included for Intensive Month, J-Term, some summer sessions, as well as some programs that combine 2 intensive months, such as Quarter programs.

Cultural Activities

The ISA program staff develops unique cultural activities custom-designed to invite you to experience the local color of your host city, while learning about the history and culture of your new surroundings. Speaking the native language with locals, tasting the regional cuisine, and partaking in the native traditions are only a few of the ways these cultural activities lead to full appreciation of the program city.

Insurance

A Blanket Accident and Sickness Policy is included in the program and covers you during the official on-site period of the program. This is not an optional benefit; every ISA participant will be covered by this policy. A full description of coverage can be found on the ISA website.

We recommend that you maintain comprehensive health insurance while abroad. This is particularly important if you have any pre-existing conditions but is also beneficial if you have an injury or illness while abroad and require further treatment upon your return home. Please be sure to consult with your current insurance provider to confirm coverage policies while traveling abroad.

Official Transcript from the Host University

Upon completion of the ISA program, your host university will issue an official transcript with all coursework taken abroad. ISA's Academic Records Department will process and forward the official transcript to the appropriate office at your home university, and a photocopy will be sent to your permanent home address for your records. ISA will provide a cover letter to accompany the transcript with important academic information, including the host university's grading system and recommended U.S. letter grade equivalencies, translated course titles, and credit conversion recommendations.

Professional Development Toolbox

The Professional Development Toolbox, available in the online orientation section of the student portal, will help you identify the skills and key competencies you have developed through your personal, academic, and cultural experiences. This toolbox helps you to articulate the transferable skills developed through study abroad in a way that shows potential employers or post-graduate universities the benefits our you will provide them as a direct result of your experience abroad.

Scholarship Opportunities

As an ISA participant, you will have the opportunity to apply for scholarships or grants that can be applied directly to assist with your study abroad program. ISA offers over $1,000,000 in scholarships and grants each year. To see what opportunities are available, please visit the Support & Funding page.